Title: Cashback bonus enforced retrospectively; communication stopped after raising prior withdrawalI had a disappointing experience with SlotLords regarding a cashback bonus.During gameplay, bets were accepted normally by the system with no real-time warnings or blocks. After the session ended and winnings accumulated, my balance was later voided based on a maximum bet rule that was applied retrospectively. No bets were blocked or flagged at the time they were placed.Under the same cashback bonus conditions, I had previously completed a successful withdrawal without any issue. When I raised this point during my discussions with the VIP manager, the communication stopped. Prior to that, there had been ongoing correspondence.Following this, I contacted customer support repeatedly over five consecutive days requesting assistance and asking for a response from the VIP manager. Each time, I was told that I would receive a reply shortly, however no response was provided.I have also observed that when level bonuses or deposit bonuses are active, the platform automatically blocks bets that exceed the bonus limit in real time. This automatic blocking did not occur during the cashback bonus session.I hope SlotLords reaches out to me following this review so the matter can be resolved fairly and professionally.
Claim your business profile now and gain access to all features and respond to customer reviews.
Slot Lords is a collection of intertwined services each presenting a different side of the pleasures of the gambling world. All the best parts of the oldest leisure activity can be found in our Casino, with no one leaving dissatisfied. The providers featured on our site all have the reputation of being the finest game-makers, each of their new creations becoming an instant hit. We love giving the Player a variety of choices, both in what games to play and what currencies to use. There are plenty of payment methods, too — we serve your convenience. Reputation is everything in business, especially when that business is gambling. We are bent on keeping ours pristine clean on every step of the way. Another one of our primary objectives is, of course, the satisfaction of the Player. Our rich experience in gambling ensures the quality of the product we’re creating, and our large team of the best professionals are working around the clock to keep everything running smoothly. Should any issue arise, we’ll always take the Player’s side and make sure to resolve it to their advantage. Instead, we have a 24/7 support staff who know the Casino through and through, and who are working tirelessly to deliver a dedicated and proactive response to the inquirer, live in the chat.See more
