I ordered a 36” Carro Extended Downrod for a ceiling fan I purchased on Amazon and didn’t read the description that the rod didn’t come with an extension wiring. This was my mistake as it was clear in the description. I emailed customer service and Hugo Ho responded the next day asking me for a specific model for my fan so he could include the cable at no extra charge. The downrod with extension wiring and a safety cable was shipped and received by me in just a few days. About two week later I had a chance to install my patio fan without any issues. My thanks and appreciation to Hugo Ho and the team at Smafan.com for their excellent service and follow up emails asking if I had any questions or needed further assistance. I would happily order from Smafan.com when I purchase my next fan or lighting project as they had excellent customer service, great deals, and fast shipping. The trifecta of a great business.
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Smafan is an acclaimed fan and lighting company based in the U.S. that designs and produces innovative cooling and lighting solutions to keep your smart life in motion. We are known for elegant designs, smart functions, advanced motor and lighting technology, and unrivaled performance.
