I was unaware I had subscribed as I did not receive a confirmation I had been granted access or an email confirmation.I wanted to convert 1 document but was unable to do this without entering my bank card details and even then I couldn't do this as the doc was too large. I suspect a large part of their customer base fall victim to this tactic as 25% of the bad reviews refer to the same complaint.The annual subscription fee was taken within the trial period timeframe. £81 without warning. I spent a lot of time disputing this with customer support. They finally agreed to a partial refund. Please be careful when you take the trial period.
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