If you’re thinking of using Smallpdf, don’t. It’s a textbook example of how to weaponize fine print, ignore logic, and treat users with open contempt once they’ve been charged.I signed up for a free trial and canceled the subscription through PayPal before the trial ended—revoking their payment authorization. Any normal company would recognize that as a clear signal of intent to cancel. Not Smallpdf.Here’s the kicker: PayPal is perfectly acceptable to authorize your payment when you sign up—but when you want to cancel, suddenly it doesn’t count. That’s right. They accept your money through PayPal, but ignore your cancellation through the very same platform. This blatant double standard is not just unfair—it’s unethical.Instead, they charged me €90 anyway. Their excuse? “You didn’t cancel through our website.” Because apparently, canceling the actual payment via PayPal isn’t “proactive” enough for them. Ridiculous.When I contacted support, I was met with robotic, condescending replies that simply reworded the same boilerplate: You didn’t click the right cancel button in the right place, so it’s your fault. No empathy, no accountability, and absolutely no intention of doing right by the customer.They treat users like walking credit cards: once they’ve got your payment method, all they care about is enforcing policies—not resolving anything with integrity or fairness.This experience made it abundantly clear that Smallpdf profits from people forgetting or misunderstanding the cancellation process, and they deliberately make it harder than necessary. There’s no warning before they charge you. No flexibility. No customer care. Just "gotcha" tactics.I’ve never felt more scammed by a so-called “professional” service. Their support team hides behind terms and conditions like a cowardly legal shield, refusing to take responsibility even when their systems ignore revoked payment consent.Avoid this company like the plague. There are plenty of PDF tools out there that don’t treat customers like targets. Such as ILovePDF, or PDF-XChange Editor. Smallpdf is not one of them.Shameful business.Never again.
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Smallpdf - the platform that makes it super easy to convert and edit all your PDF files. Solving all your PDF problems in one place - and yes, free.
