I submitted a cancellation request before the trial period ended but did not receive an email confirmation. As a precaution, I took a dated screenshot showing that the subscription had been cancelled. Despite this, I was still charged for the July billing cycle. The company is now refusing to issue a refund. Their response:"Signing up for Smallpdf Pro requires you to confirm that you read and agreed to the Terms and Conditions, which state that payments will auto-renew unless you cancel the subscription before the trial ends.By agreeing to the terms, you've allowed the recurring charges for your chosen plan." T&C however DOES stipulate you can cancel. Sent everything to my banks fraud department.
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