I canceled this service the same day but was renewed and was not given a refund. I can not use the service as my documents are larger than the system can handle so it has been a complete waste. To add insult to injury, at my last use it asked me to renew in order to continue using the service and assessed me a $15 fee on my account. Just to take another $108 from me the next day. I asked for a refund of one of these fees and was still denied. So, no it has not been a pleasant experience.
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