I signed up for the 7 day trial and encountered too many issues to warrant the annual subscription so cancelled the trial - or so i thought! Full payment was taken on day 8, 1 day after the trial ended. I was met with a brick wall stance from several of their agents regarding a refund, but then when i asked for the account to be reactivated i was offered a 11 month refund. The emails back and forth remained calm between both parties but eventually they saw sense and made the offer. I suppose they didnt have to and therefore im grateful they did. The issues i experienced could be down to user error rather than an application issue, but either way, the issues where frustrating to workaround.
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