This is the first review I’ve ever written for any app or service in my entire life. I paid £1.99 for a 7-day trial, and after the trial ended, they automatically subscribed me to a £39.99 monthly plan without notifying me or asking for my consent. I only discovered this when I saw the charge on my bank statement. When I contacted them to inquire and request a refund, they simply told me to unsubscribe right away. They didn’t inform me that even after unsubscribing, I wouldn’t get a refund.So, essentially, they automatically subscribed me and took £39.99 from my debit card without my knowledge. When I contacted them, they told me to unsubscribe, but they didn’t explain that I wouldn’t receive a refund, even after unsubscribing. I unsubscribed, thinking i might get my money back, but I didn’t.They didn’t even send me an email, notification, or a bill for the payment. They took my £39.99, and I got nothing in return. Their customer service just sent automatic replies, and I received no real support. This feels like a scam. They know people don’t read the fine print before signing up, and they take advantage of that.I would advise choosing other free apps instead, as their service is very similar. If you’re paying £40 a month, you might as well choose a more reliable app with better customer service.
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