As a result of an oversight on MY part, because I had thought I had 14 days free trial, when in fact it was only 7 days, I failed to cancel my annual subscription before the £81 was taken from my account. I only realised two days later.I hadn't used their services during the free trial period, nor in the two days when my paid subscription was active. I wrote to explain that I didn't need a subscription and asked if they would be kind enough to refund me. At first it was pointed out ~ quite rightly ~ that I had ticked their Terms & Conditions. I fully accepted that the oversight was mine and asked again if they would refund me for a service I wasn't going to use. A few minutes later I received an email saying I'd been fully refunded.I was most impressed and very grateful for this accommodating and sensitive customer service when the error was entirely my own.
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