Like a few people here, I had signed up for the trial and then neglected to cancel before it ended. I had also - stupidly - signed up for the annual sub, and my card was charged the £81. Silly me saw a pending transaction on my credit card and thought it was an expected refund (sigh).I threw myself on the mercy of customer services and they - in particular, Michelle - were brilliant and agreed to refund the annual fee as a gesture. I'm so grateful, I only needed the facility for a single document, the only reason I didn't cancel immediately is that I considered I might need to resign as it's kind of difficult to keep signatures consistent when using a mouse to sign!Using the actual PDF downloader and signature features were perfectly fine, easy and intuitive.
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