After the first free subscription, I was unable to cancel and was automatically charged a fee. I emailed SmallPDF to request a refund for subscription cancellation. I received a reply email right away and said they would give me a refund. Although it was my responsibility to agree to automatic payment, I was grateful that they refunded me right away, and I had greater trust in SmallPDF. Thank you very much. Thank you michelle! :)--------------------------------------------------Hello,Thank you for your contact.When you signed up for Smallpdf Pro, we required you to confirm that you'd read and agreed to our Terms and Conditions which state that the payment will take place at the end of the trial period unless you cancel the trial account.Subscriptions are on auto-renewal and by agreeing to the terms, you permitted us to make further payments, which is why the charge was made.I have issued a refund as you requested.Although most refunds clear within 1-2 days, please allow up to 2 weeks for the refund to reach your account.If you need to use the Pro account again, you can always renew your subscription via the account page.If you have any further questions, please feel free to reach out again. We'd be happy to help!Best regards,MichelleCustomer SupportSmallpdf
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