I am extremely disappointed with Smallpdf's refund policy. I was charged 90€ for an annual subscription immediately after my free trial ended. I cancelled the subscription within minutes of the charge and I have NOT used any Pro features since then.
Despite the EU Right of Withdrawal (14-day cooling-off period for unused digital services), Smallpdf is refusing to provide a full refund. They are only offering a partial refund of 56€, citing internal policies that cannot and should not override my legal rights as a European consumer.
I have already opened a dispute on PayPal and I will not accept anything less than a full refund of the 90€ I am owed.
My support request is linked to the same email address used for this Trustpilot account. I also have the PayPal transaction ID ready for verification.
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