We are a 25-year-old premium doll manufacturer featured in Forbes, BBC, The Guardian and Vogue, serving 100,000+ customers in 150+ countries. Sitejabber created a listing for our business without our authorization.A reviewer posted provably false claims on our listing. We provided Sitejabber with comprehensive evidence disproving every claim: delivery confirmation showing the package arrived the same day the reviewer complained, payment records, and the reviewer's own enthusiastic emails before she launched a coordinated 7+ review campaign across 4 platforms using multiple email addresses.Sitejabber declined our report with a generic template. Their suggested Verification Request tool returns a 404 error. It does not exist on their dashboard. There is no appeal process.Meanwhile, a customer left us a genuine 5-star review praising our service. Sitejabber published it briefly, then removed it and never reinstated it. Negative reviews stay permanently. Positive reviews disappear.After declining our evidence, Sitejabber emailed us: "Your company has a 1.5 rating. We've enhanced your plan with tools to help you take control." Their sales reps called us 6+ times and emailed weekly for months pressuring us to buy premium plans.Sitejabber is under an FTC Consent Order (January 2025, unanimous 5-0 vote) for misrepresenting reviews on their platform. We have now filed formal complaints with the FTC, BBB, and California Attorney General. Their BBB profile shows 15 complaints from other businesses describing identical treatment.
Claim your business profile now and gain access to all features and respond to customer reviews.
Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
See more
