smartcustomer.com

2.3
2.3 Based on 200 reviews

Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so e...

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Under Lucky Stars
Changed our 5 * reviews to 3* Do they want us to pay for an improvement?

UPDATE 17 OCTOBER 2025Sitejabber replied and have update our rating to 4*'s but are still refusing to remove the review that inaccurately and in our opinion libelously accuses us of being a scam. Despite the fact that we have sent evidence of the customer having received their product in perfect condition.________________________________________________________ORIGINAL REVIEWFor 2025 all of the reviews for Under Lucky Stars on Sitejabber have been 5* however, Site Jabber have just reduced our rating to 3* on the basis that we have had no reviews in the last few months. WHAT!! How does that make any sense?Surely, if our customers were dissatisfied they would have left their own reviews of less than 5*. They have not!At the same time our rating was downgraded we were contacted by Sitejabber who said “We’ve helped companies like Fanatics, Grammarly, TickPick, and many more improve how they appear across all of their key review sites.”Hmmmm looks like they want us to pay to improve our standing!Under Lucky Stars believe it is unethical to pay to improve our rating. We have no intention of doing that

1
Date of experience: Oct 15, 2025

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Business Details

  • Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
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  • email sayhello@smartcustomer.com
  • language https://smartcustomer.com

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