A few months back, I was writing a review about a certain company at Sitejabber and when I submitted it, it works normally. And on Jul 29, 2025, when I contacted support of the Continue button not working, I provided everything I can say that I filled out in the review and the response was (I edited it to make sure it only includes the question so you don't look at some other random stuff) "I'm so sorry to hear about the trouble. Can you please let me know the following? Browser/device you were using when the issue happenedWere you logged in or logged out when the issue occurred?" and I answered it (the answer was "I'm using Google Chrome and my account is logged in and it happened somewhere around noon or close to 12 PM") and said "Thank you! We've uploaded your review and it should be published shortly.". They just uploaded my review without consent and when I checked, it says my account was deleted. I did not request deletion and replied to them "Uploaded? I didn't ask to upload as if it is fixed, I would have to test it, not uploading it without permission and I didn't say upload " and they didn't respond. I tried follow ups multiple times from that time to Aug 9, 2025 and they still ignored it and there was no warning of my account being deleted. But nobody logged in my account and Sitejabber would just delete my account for no reason. This is a issue because deleting a account without any warning is a bad thing. When I tried to check if there's a way to recover, there's no option. However, I do have proof of this happening (screenshots but they are edited) but because there's no upload option in Trustpilot when making a review, I can't share it hereShould you use Sitejabber: No, account deletion (without warning), uploading reviews without consent (when fixing a button), and even no option to recover when a account is deleted (when I did not request account deletion)Replying to the company: Hello Sitejabber, I tried sending emails at you for the past few times before but you never responded
Claim your business profile now and gain access to all features and respond to customer reviews.
Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
See more
