smartcustomer.com

2.3
2.3 Based on 200 reviews

Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so e...

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EC14
Never posted my review even with proof of purchase

Signed up for this company, filled out my profile page, posted a review with photos of the items purchased and uploaded proof of purchase. Sitejabber did not publish my review. They had no problem publishing a bad review from someone, but apparently don't like positive reviews. Why? They can't blackmail a company to publish good reviews if they're not paid? I knew a small business owner who was being extorted by Yelp this way. I searched the FAQ to find the algorithm excuse. I completed everything requested as described so my review posted, but weeks later it never posted. Deleted my account today. Untrustworthy company in my opinion.

1
Date of experience: Feb 07, 2025

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Business Details

  • Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
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  • email sayhello@smartcustomer.com
  • language https://smartcustomer.com

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