Anyone that is considering paying for or using Sitejabber's services—I would heed caution and consider other review platforms. Be careful of unethical business practices, lock-in contracts and blackmail to continue using their services.Probably one of the worst experience I have ever had with a tech company as a small business owner. We spent thousands of dollars to use their services to collect reviews through their platform from mid 2021 to mid 2024. After deciding to discontinue using their services—almost 2-3k of our 5 star reviews were removed from our profile, and we were left with an extremely poor business rating. We requested Sitejabber to remove our listing from their site, fix our listing or refund us the money that we spent to use their services. They took no accountability, refused to remove our listing and then said the only solution to fix the issue is to continue paying full price for their services with a 1 year lock in contract?Now we are left with no other option, and unfortunately forced into continue paying for the services.
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