None of the good reviews left by our users is approved. Users give us screenshots aiming to show that they want to recommend us, but none of that is approved. At the same time bad reviews are published within a minute. When you ask the Team of SiteJabber why the user left a review and if it is 5* it is never published, even giving the proof it is genuine, they say it didn't match their policy, verification, etc and anything can be matched under that wording. Why bad review match the policy, good don't? - Simply because it is all not genuine. They want business to pay monthly and if you don't pay they won't publish good things people say about your business. When you ask them "why" they say you will be contacted by the manager who talks about fees only and that's it. So I call everyone not to believe anything that is written on their site, won't be surprised that their team generates the bad reviews.
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Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
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