My experience was completely different from the experiences related by other reviewers here - and clearly much better. I had ordered one of SmarterHome.com's Bluetooth-controlled Single Bike Lifters. The lifter arrived after only a few days, and in in excellent condition, but missing the small "lift frame" and two straps. I immediately contacted SmarterHome by phone and spoke to "Craig" the CS manager. He asked me to send a photo of the contents of the shipment I had received, which I did - and within less than an hour I received email confirmation that the missing parts were being shipped - with an apology for the packing error. A few days later those missing parts arrived and I was good to go. I installed the lift, absolutely love it, and - in my case at least - could not be happier with the service I received (and the performance of the product itself).
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