Quite literally the worst customer service I have ever received. I transferred to them from British Gas Lite via LOVEEnergy and the tariffs were good, on 11/10/25. I had my first bill from them on 5/1/26 where they had made the assumption my initial meter reading was ZERO - it was actually 5559. So what should have been a simple solution of correcting it once I sent them my British Gas bills - has been a never ending set of emails and phone calls with various people called Mathpelo and Athpelo, who cant recall anything. They have taken £1900 of my companies money and seem incapable of refunding or even accepting this. I cant wait to see the back of these people.
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SmartestEnergy Business is part of the UK’s leading purchaser of independent generation and supplier of renewable electricity. We are 100% focused on the energy needs of small-medium businesses and to date have helped over 100,000 customers to control their costs through low electricity and gas supply prices, free smart meter technology & dedicated customer services.See more
