We have been shocked by our dealings with this company after moving into a property where they were the main electricity supplier. It took multiple attempts over several weeks just to open an account and have the supply switched to residential.
During this time, we were billed over £1,000 for what was normal domestic usage, including a charge of £534 for the period from 1 October to 3 October alone.
This issue has now been ongoing for almost six months, and responses to our emails have been few and far between.
Based on our experience, this is definitely a company to be wary of whether you are a business or domestic client.
It looks like others have had similar issues when trying to make changes to their accounts.
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SmartestEnergy Business is part of the UK’s leading purchaser of independent generation and supplier of renewable electricity. We are 100% focused on the energy needs of small-medium businesses and to date have helped over 100,000 customers to control their costs through low electricity and gas supply prices, free smart meter technology & dedicated customer services.See more
