I couldn’t receive the account name information needed to set up my Smartweb account. I had to call and manually get it, which took ages. The person I spoke to explained there was an issue with sending the correct information.
The problem was they used the wrong opening meter reading. When I provided my closing bill from EDF they then requested additional readings and photos over a two-week period.
This implied I was being dishonest and the readings I’d been giving them were incorrect.
It took two weeks for them to respond to my email about the opening reading issue. This is a poor start to a new contract and the people who recommended them Bionic seem completely unaware of the problems.
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SmartestEnergy Business is part of the UK’s leading purchaser of independent generation and supplier of renewable electricity. We are 100% focused on the energy needs of small-medium businesses and to date have helped over 100,000 customers to control their costs through low electricity and gas supply prices, free smart meter technology & dedicated customer services.See more
