Poor service, incorrect billing, no accountability
I signed a contract renewal with Smartest Energy in October 2025, which was supposed to take effect from January 2026.
However, the agreed tariff was never applied, and I have been charged on a much higher out-of-contract flexible rate instead.
What’s worse is the customer service experience. I have been repeatedly passed between the renewals team and customer service, with neither taking ownership or resolving the issue.
This has resulted in overcharging and a significant waste of time chasing something that should have been handled correctly from the start.
Very disappointing experience so far. I hope this can be resolved quickly, otherwise I will be escalating this to the Energy Ombudsman.
Claim your business profile now and gain access to all features and respond to customer reviews.
SmartestEnergy Business is part of the UK’s leading purchaser of independent generation and supplier of renewable electricity. We are 100% focused on the energy needs of small-medium businesses and to date have helped over 100,000 customers to control their costs through low electricity and gas supply prices, free smart meter technology & dedicated customer services.See more
