Appalling and faceless Business. Had a business Energy account for 2 years, last invoice end on contract they whacked on a £680.00 charge for 'Outage Charge' for the last month, never applied on invoice before and they could not explain it. ( Nor could LOVE ENERGY who were the agent) They reported themselves to OFGEN as result. Yet still pursued our company for this amount which we disputed, which was double our electricity usage for that month. They have now put the charge up to £889 with fees..! and threatening legal proceedings. The way we have been treated as an SME is outrageous.
They dont answer their phone, or reply to emails ( over 25 sent..!) AVOID.....!
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SmartestEnergy Business is part of the UK’s leading purchaser of independent generation and supplier of renewable electricity. We are 100% focused on the energy needs of small-medium businesses and to date have helped over 100,000 customers to control their costs through low electricity and gas supply prices, free smart meter technology & dedicated customer services.See more
