Total Fraud, please don’t use it. I booked flights from Colombia to Madrid and once I paid I got a email stating that my reservation couldn’t be approved by the airline and I should contact SmartFares Call center. I did and they told me I had just one option: To pay an extra 500 USD per flight as airline had updated prices. I kept telling them I wanted a reimbursement and they just told me it wasn’t possible as per company’s policy. To conclude after 2 hours arguing with several agents and many calls since they also like to hung the calls up, I got my money back. BE AWARE ITS POSSIBLE TO GET THE WHOLE REIMBURSEMENT they are just trained not to.
Also, if you don’t speak English don’t even try to contact call center as no one speaks Spanish.
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