Started with the rep completely ignoring basic requests (e.g., please replace Insurance cost with my quote and remove fuel/electricity cost). MULTIPLE emails and quotes later he got it 'right', but ... just snuck in a carbon offset tax (not in any of the other 10 quotes that he completely mucked up). Was told by him and 2 different 'customer service' reps that I MUST go with their quote as they are my employer's 'sole' prover and they refused to review their quote ($60 pw more expensive than other quotes!!!) - even after I advised them I had formal written advice from my employers salary sacrifice team that I could engage a third party and Smart Leasing were the administrators of the lease.Needless to say I did not go with them but they will be the administrators of my lease.,This is just a very small snippet of what they put me through, but needless to say it was one of the most stressful and anxiety causing moments of my life that went on for over a month.
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Smartleasing is a specialist provider of novated leasing services. A novated lease is a great way to add an extra incentive into an employee’s remuneration package. Even better news - there is no financial overhead for the employer. There are other ad...