Their shipping time on their website is absolutely false. I placed an order May 13th, and reached out May 21st because I didn't get my Podz and reached out and said there was a "slight processing delay." I reached out AGAIN May 26th. I never got my order. I reached out again July 17th! They said it was because my address was incorrect which is not true. They then said it could be my supposed wrong address, which is not, it is auto filled on my computer for EVERY order online. Someone emailed me and said this was "MY ISSUE." I said they were grossly unprofessional. Is it likely that this company is mismanaged given the loops it took to fill an order, or me? A customer who simply made an order. I filed a chargeback, we are now in November. Instead of refunding me you chose to disrespect and gaslight me through email several times, and I can see this is your MO with other customers as well. Keep doing this and you will end up on the MATCH list for high chargebacks. I encourage anyone that didn't get their order to file a chargeback. Companies are not allowed to place false shipping times on their website.SMART PODZ, Instead of making ridiculous excuses and blaming delays on things out of your control, take responsibility, and DO BETTER.This was my first review ever. Thank you for driving me to this point.
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