smartpodz.com

2.4
2.4 Based on 20 reviews

...

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Emerald
It’s a scam

It’s a scam. Don’t believe anything they say. I ordered the pods May 1. Right from the start red flags started popping up. They never sent me payment confirmation or an order number. I had to ask for an order number. Then they sent me tracking information that doesn’t look like any I have seen. They are located in Canada so I thought maybe that was why. The tracking ended May 31. Their tracking showed the product had passed through LA customs before that. Weekly I would email and ask why there hadn’t been any movement with my order. They would tell me they couldn’t find my order number then that it was stuck in customs I’d tell them that per their tracking it had cleared customs. If they were truly tracking it they’d know this. At almost two months they said they would give me a full refund. It took 2-3 weeks of frequent contact but I finally got the refund. They kept telling me they’d elevate it to the proper people. If you value your time and money do not do business with this company.

1
Date of experience: May 01, 2025

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