I really wanted to like these. They are solid and stainless steel but I had nothing but problems from the start.1st - I ordered a Smartpodz Starter Pack on May 10 and it didn't arrive until July 7.2nd - The handheld frother that was supposed to be included was missing.3rd - The podz do not work. Water/coffee spews out the back and into the drip catcher instead of out the spout.4th - I realized they sent the wrong pods. I was supposed to receive ones with lids that have many holes and they sent ones with a single hole. My Nespresso maker requires lots of holes in the top of the pod.5th - Overall, the product is worthless and the company is a rip-off. Customer service has not responded to my requests for a return and refund.7/29 Update. I was unable to reach Smartpodz by phone and they respond to emails with one excuse after another. I emailed a complaint and images of what I recieved along with the package that included the tracking number on Wed, Jul 09, 2025, at 03:50 AM. The issues are that the SmartPodz they finally sent me FAIL TO WORK with my Nespresso Pixie despite their claim that they are 100% compatible; they do not match the multi-hole model depicted (repeatedly on their website); AND I was supposed to receive a filling funnel (included per specifications) and a milk-frother (free with any $50 order). To date I have received neither. The company takes zero responsibility for the failure of their product, despite the 100% compatibility claim. They refuse to accept returns or provide refunds despite the “risk-free guarantee" on the webpage for the product I ordered. Smartpodz replied to my Trustpilot review stating they were waiting for me to verify my Nespresso model, which they requested on July 21 and I responded on July 22. Further, they claim I received the pods 8 days after confirming my order on June 19. FALSE - the pods didn't arrive until July 7 - 18 NOT 8 days after confirming the order (13 if you exclude weekends and July 4th) and a total of 58 days from my order date, May 10. They say there was a temporary processing issue – the issue was they failed to mail the product claiming my address was wrong – AGAIN FALSE, which can be confirmed via their email on May 10 verifying my order. I can confirm every claim I have made via copies of my order, tracking information, screenshots, and digital copies of the SmartPodz webpages, before and after they deleted their “risk-free guarantee,” for the Original Starter Pack I ordered. Bottomline – DO NOT buy SmartPodz. All you will get for $89.99 are excuses from the company and aggravation because the product FAILS to perform as advertised so is WORTHLESS. Their response (below) says it all especially the part about my “case will be transferred to a HUMAN AGENT for further review and support.” SmartPodz Team to me Jul 22, 2025, 9:07 AM (7 days ago) “A couple of things I want to clarify:• The current SmartPodz design for Nespresso Original machines—including your Pixie EN127S—features a single central hole in the lid (not multiple holes, as shown in some older images). This update is intentional and compatible with most Nespresso Original machines, so even if it looks different from the website, that is currently the only available style.• From our records, the starter pack you received doesn’t include a milk frother in the shipped package, and there’s no indication in your specific order that it was included or accidentally omitted. If you have an order confirmation or promotion screenshot showing the frother was promised, please share that with us so we can look into it further.• Regarding your request for a refund: SmartPodz orders are final sale as outlined in the store policy. Refunds are only possible for unfulfilled or undelivered orders, or if a defect or missing item is confirmed within 5 days of delivery. Since your order was delivered over a month ago, this may affect refund eligibility, but I want to be thorough and fair—to proceed, could you please share clear photos of the pods you received and the packaging? This helps us verify the issues directly and see if any next steps are possible.I know this isn't the solution you were hoping for, but your case will be transferred to a human agent for further review and support. Thanks again for your patience and understanding.”
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