I ordered the Reforce Glass from their website. Once it arrived, I noticed that a part of the purchase was missing. Oh well, that's what can happen. I wrote to the customer service about the mistake, and they replied that they would send me a new one. A few days later, instead of receiving a new part I got a whole new bottle, which I was very happy about. After a quick wash, I wanted to put it to use with a protein shake. Problem was that the bottle wasn't leak-proof and now I had half-mixed protein shake all over me and the room. I tried to use the other bottle I received first, and that was also leaking. Defeated, I wrote back to customer service with videos and photos. Turns out that the two bottles were both missing a silicone ring inside of the lid. Smartshake then told me that they would send me a whole new bottle that was leak-proof this time. I offered to send back the two bottles I got since I had no use for. They told me to throw them away because they don’t have any spare silicone seals. That part I find really odd and an extremely big waste of two products that just need to get a silicone ring to fully function.All in all, I’m happy with the product (after I got one that actually could contain its liquid as intended). I’m also happy with the quick and efficient response the customer service. But the road to get a proper product was unnecessarily difficult. I would have hoped that the company would have a better quality control. I will not be buying from this company again, but I will still praise to the way that the customer service handled the situation.
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SmartShake! The world´s Smartest Shaker with leakproof lid and 3 storage compartments * Leakproof * 100% certified BPA & DEHP free * 3 storage compartments * 20 & 27oz bottle (600ml - 800ml bottle) * Dishwasher safe * Offers Private label The ...