smartwings.com

1.4
1.4 Based on 64 reviews

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Catastrofic, outtrageous "service". Avoid this company

In the past 30 days, I took 4 flights with this company. The 4 of them were just catastrophic. For ALL my flights it was impossible to proceed to the online check in, I had just a cabine luggage and had to queue hours at the aiport... It is outrageous.My fisrt flight Prague - Malaga was delayed of more than 1 hour, arriving then in Malaga after midnight, which is a pain in the **** then to pick up the car etc...On the way back AGAIN delayed flight for 2h30 min ! but we had the chance to wait in the plane for 2hours at 23h that was such a enlightning experience !My last travel with them Prague - Majorca was only delayed by 30min.Surprise ! the return flight was delayed by 2 hours, instead of arriving home at 23h, I just arrived at 2 a.m., which is perfect to start the week !How the F*** is it possible that 4 flights at different dates, times, destinations, can offer such poor planing and service ?

1
Date of experience: Sep 18, 2017

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