Completely illogical and arrogant approach to carry-on baggage!
"I would like to warn fellow passengers about Smartwings' current boarding practices. Although our suitcases met all size and weight limits, we were forced to check them into the cargo hold right before boarding the aircraft.
The most baffling part of the entire process was that the overhead bins were not even full. The gate staff was extremely uncompromising and refused any discussion, even though it was obvious there was plenty of room in the cabin.
I consider this approach pure harassment of passengers. It unnecessarily complicates the journey (having to wait at the carousel at the destination and risking damage to a suitcase that isn't built for rough handling in the hold). If you pay for a fare that includes carry-on baggage, you expect to have it with you, not to be forced to hand it over without any rational reason
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