On 10/12 I ordered a bat from them, it had a date from UPS of 10/16, then changed to 10/17 & then no movement. On Monday 10/20 I contacted Smash it Sports to find out what happen with the delivery, Stacy from Smash it said she would contact UPS to investigate, then next day I got an email from UPS that the bat was damaged. I contacted Smash it on Wednesday spoke to a gentleman there who wasn’t very customer friendly to say the least, he stated that because I didn’t take some type of insurance that basically I’m gonna get screwed. Granted I never dealt with any other bat company that does this. I spent $165 dollars he offered me 100 dollars of their gift card, I paid cash why do I need their gift card & he also stated that he didn’t have that model/bat anymore that I ordered. I feel the customer service was beyond terrible which I told him & would not use or recommend them to any of the guys I play ball with. Doesn’t the company pack the bat??? Why I should I be responsible for damage when they packed it.
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