I am extremely disappointed with Smash It Sports and feel compelled to warn others. First of all they DELETE ALL NEGATIVE reviews off of FACEBOOK. See other negative reviews here! The bag my son purchased $200 ripped down the side after just a few months of use. We have been in baseball for YEARS and NEVER had such a issue with a bag falling apart from any of our kids. This bag is poorly made and YES IT WOULD BE A MANUFACTURER defect. It's unfortunate because we did initially love the bag prior to falling apart. When we reached out to customer service, instead of taking responsibility, they berated us, claiming my child didn’t use the bag properly. Their response was personal and unprofessional, which is completely unacceptable.We should have been offered a replacement, but instead we were met with demeaning behavior and a lack of accountability. My son spent a significant amount of his own money on this bag which he took very good care of, and now he is begging for a new one, which are not cheap.The poor quality of the bag combined with unprofessional customer service makes this company impossible to recommend. Save your money and go with a brand that respects both their products and their customers.
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop for Slowpitch, Baseball and Fastpitch Bats and Gear, Apparel, Accessories and much more from brands like Easton, Rawlings, Miken, Worth, and Anarchy.
