I started my day trying to log into my account, only to find that internet banking was once again "unavailable due to scheduled maintenance." Why can't this be done outside of banking hours? It seems the service is more focused on the convenience of its owners than on its customers, and it can no longer be considered a genuine bank. I'm now searching for a real bank that prioritizes its customers.
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Hello. We're smile. We launched as the UK’s first full-service internet bank back in 1999, with the purpose of making banking accessible, direct and fuss-free. We may look a little different now, but we remain dedicated to the ideas we were founded on.
And, as we are one with The Co‑operative Bank, we share their strong ethical stance. Its Ethical Policy is customer-led and, therefore, so is smile’s.
Digital-only banking. No queues, no hassle, no jargon, no nonsense.See more