They blocked my card without any explanation, despite no suspicious activity on my account. They refused to communicate via email or messaging apps for ‘security reasons’ and insisted on phone calls, which left me stranded abroad without cash. It's frustrating to see them prioritize outdated methods over secure options like messaging. I plan to move all my funds to another bank as soon as I'm back.
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Hello. We're smile. We launched as the UK’s first full-service internet bank back in 1999, with the purpose of making banking accessible, direct and fuss-free. We may look a little different now, but we remain dedicated to the ideas we were founded on.
And, as we are one with The Co‑operative Bank, we share their strong ethical stance. Its Ethical Policy is customer-led and, therefore, so is smile’s.
Digital-only banking. No queues, no hassle, no jargon, no nonsense.See more