Having been with this bank since its launch in 1999 and paying for an enhanced account, I've always felt like a valued customer. However, recent experiences have shown a decline in customer service and outdated technology. My overdraft was suddenly reduced without explanation, despite my adherence to their rules. Attempting to file a complaint has gone unanswered. It's disheartening to see how a once-great bank treats loyal customers.
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Hello. We're smile. We launched as the UK’s first full-service internet bank back in 1999, with the purpose of making banking accessible, direct and fuss-free. We may look a little different now, but we remain dedicated to the ideas we were founded on.
And, as we are one with The Co‑operative Bank, we share their strong ethical stance. Its Ethical Policy is customer-led and, therefore, so is smile’s.
Digital-only banking. No queues, no hassle, no jargon, no nonsense.See more