Once again, my transaction was blocked for suspected fraud without explanation. This happens frequently, requiring lengthy calls filled with security checks and irrelevant questions. After half an hour, they allowed me to access my own money, but never explained the initial block. Other banks handle fraud concerns much more efficiently. It feels like they're just holding onto customers' funds longer. Their response to my feedback has been unhelpful, and their online systems are outdated.
Claim your business profile now and gain access to all features and respond to customer reviews.
Hello. We're smile. We launched as the UK’s first full-service internet bank back in 1999, with the purpose of making banking accessible, direct and fuss-free. We may look a little different now, but we remain dedicated to the ideas we were founded on.
And, as we are one with The Co‑operative Bank, we share their strong ethical stance. Its Ethical Policy is customer-led and, therefore, so is smile’s.
Digital-only banking. No queues, no hassle, no jargon, no nonsense.See more