Was a great bank 15-20 years ago, but since then when times where hard they totally stitched me up. Since then times have gotten better for me but they've continued to be bad in other ways by blocking payments for their own security and putting draconian measures in place that caused embarrassment at the checkout. More recently I've just found their app to be out of date and their service to be decades out of date. I've remembered all this and moved to Starling and I don't know myself, it's amazing and was so painless to switch. But I think there are other good online only banks like Revolut and Monzo so I would recommend one of those. These old banks deserve to lose all their customers I'm afraid.
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Hello. We're smile. We launched as the UK’s first full-service internet bank back in 1999, with the purpose of making banking accessible, direct and fuss-free. We may look a little different now, but we remain dedicated to the ideas we were founded on.
And, as we are one with The Co‑operative Bank, we share their strong ethical stance. Its Ethical Policy is customer-led and, therefore, so is smile’s.
Digital-only banking. No queues, no hassle, no jargon, no nonsense.See more