Once again, I began my day trying to access my account, which I've had since the service started, only to discover that online banking was "unavailable due to scheduled maintenance". Why is this not scheduled outside of banking hours? It feels like the service is primarily designed for the convenience of its owners rather than its customers, and it can no longer be considered a genuine bank. I am now seeking a real banking option that prioritizes its customers.
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Hello. We're smile. We launched as the UK’s first full-service internet bank back in 1999, with the purpose of making banking accessible, direct and fuss-free. We may look a little different now, but we remain dedicated to the ideas we were founded on.
And, as we are one with The Co‑operative Bank, we share their strong ethical stance. Its Ethical Policy is customer-led and, therefore, so is smile’s.
Digital-only banking. No queues, no hassle, no jargon, no nonsense.See more