I've been with smile for about 25 years. It was okay originally, head of its time really, but now the service has been ground down to below the bare minimum so I'm going to leave. The Coop were supposed to be ethical, but this level of customer service is below anything I've ever experienced, bordering on criminal. Protecting your money to them means your card just doesn't work. You can't easily contact them, phone lines are not advertised. They have 'Secure Messages' so if you are if you have an urgent query you can get a one line response in about 2 days. They have stopped taking new customers so this review can't put people off but the service level is now so low you have to wonder if the bank is meeting basic financial standards.
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Hello. We're smile. We launched as the UK’s first full-service internet bank back in 1999, with the purpose of making banking accessible, direct and fuss-free. We may look a little different now, but we remain dedicated to the ideas we were founded on.
And, as we are one with The Co‑operative Bank, we share their strong ethical stance. Its Ethical Policy is customer-led and, therefore, so is smile’s.
Digital-only banking. No queues, no hassle, no jargon, no nonsense.See more