Update 17/02
2nd response was even worse.
Suggesting I make sure I am going to the correct website!
Thankfully I found a solution myself, after setting up a single payment, and then I could use an existing payee to set up the standing order.
Think I will now move bank though, as lost all confidence.
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Been with Smile for 25 years.
Had an issue this week and I messaged Smile to advise I could not set up a New Standing Order, that after entering the details, the S/O would not set up.
Reply was - these are the steps you take to set up a standing order.......
I have had to reply to say, read my message, I did not say I do not know how to create a standing order (I have set up several, and they can see I have existing standing orders.)
Very disappointed with the reply, and I will be opening a new bank account and transferring if the reply to this one, does not investigate and resolve the issue
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