smileset.com

4.2
4.2 Based on 1.9K reviews

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Jacob Sutherland
Only half the treatment for the full price

I am on my last set of aligners and so far the actual aligners and process have been pretty seamless, mostly. My big complaint is at the very beginning of the process, after I paid and did my initial molds, they sent me the box of aligners and a treatment plan that didn't include my bottom teeth. They said it was too complicated so they just weren't going to do it. I'm no dentist, buy I assure you my crowding is mild at best, even my dentist says it should be an easy case. The worst part about it is you there is no discount, no discussion before hand and no refunds. If they had told me they were only going to do half the job for the full price I might have looked at invisalign. I went ahead with the treatment because I've already paid, but it is pretty annoying to have my top almost done and my bottom still in the same position. Now my bite feels off. I also, do have a small gap in the two front up top, but I'm not holding that against them just yet, there is still time for adjustments. Overall, its pretty unfair to tell someone your only going to do half the job after you've already taken their money with no recourse.

2
Date of experience: Oct 13, 2025

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