The customer support is poor, and this company is extremely sketchy to deal with when trying to cancel. I placed an order on September 13 and contacted support just 4 hours later to cancel. The chat agent instructed me to email Smileie advisor Brett Arndt, which I did immediately.On September 14, Brett replied to my cancellation request, asking for my reason and offering a discount to stay. I responded within one hour, clearly stating that I still needed to cancel and receive a refund (since my Invisalign treatment is under warranty). Brett never responded to this email.Then, on September 15 at 3:00 PM, Brett used the same email thread to inform me that the impression kit had been shipped — directly ignoring my cancellation request. He knew I had canceled but shipped the product anyway.No customer should have to go through this or be forced to dispute charges with their bank for such a straightforward cancellation. This is extremely unprofessional and misleading business practice.
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Introducing Smileie – Your Shortcut to a Stunning Smile!
Experience the joy of a radiant smile at up to 65% less than traditional braces. With Smileie aligners delivered to your door, achieving the perfect smile has never been easier or more affordable.
Say goodbye to lengthy appointments and hello to a streamlined process that takes an average of just 4-6 months. Transform your smile, boost your confidence, and embrace the Smileie lifestyle today!
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