On 31/08/2025 I have ordered dress from Smith Fashion with confidence that if it's not suitable for me I will be able to return free of charge, as their website says. The dress arrived on 19/09/2025. I noticed the this is not the dress I ordered, badly cut and made of cheap polyester. No label attached as you expect with new items. I contacted customer service via email and explained reasons why I am not happy with the dress asking for return postage label. Got reply with an apology and warning that the return process will be expensive for me and lenghty but if I wish, the company will offer me 35% discount. I didn't agreed and still asked for return label. The next response I got with offer of 50% discount for the dress. I replied with attached screenshot of their website showing that Smith Fashion provides 30 days free of charge refund. Since that time I haven't heard back from them. In total, I have sent them 7 emails and made few phone calls but received no response. I agree with other customers who left feedback for Smith Fashion, they are dishonest scammers!. Avoid them at any cost! They should not be able to trade.
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