I have ordered a pair of IO MAG XL googles 3+ months ago and they sent it without the extra replacement low light lens that should be in the package. When I asked why they simply told me that they didnt have it in stock and that it should be back in stock in October and that I would have to remind them in order to get it. I waited more than a month and late October I reminded them and they reassured me that the lens was now on stock and on the way to me, I waited for another month to get it and contacted them again to learn that there was some mistake in their system and they would send it right away. Now another month has passed and they are not even replying to my emails anymore, order no is 1016217996 and the representative is Beatrice. By far the worst experience I had purchasing online.
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Originating from Sun Valley, Idaho, Smith was founded in 1965 with the invention of the first snow goggle featuring a sealed thermal lens and breathable vent foam. With 58 years of innovation and design experience, Smith is widely known today as an industry leader that pioneers advanced eyewear and helmets that incorporate dynamic technologies, optimized performance and clean styling to fuel fun beyond walls. Smith seeks to power thrilling experiences in snow, surf, bike, fish and peak performance outdoor adventures with a comprehensive collection that exudes modern style and vibrant personality. To Smith, the experience is everything.See more
