I bought a pair of Smith Optics ski goggles based on the strong reviews, but my experience with both the product and customer service has been extremely poor. • The first lens failed after only 2 hours of skiing (fogging and filling with water). • The replacement lens failed just as quickly. • When I tried to get support directly from Smith Optics, I discovered they don’t provide clear contact details for the UK/EU, and their website blocks you from logging a warranty claim if you’re based here. • I contacted them via chat several times in December, but the ticket they promised was never created, I was cut off abruptly once, and despite multiple chases I never heard back from their EMEA team.In short: the product failed almost immediately, their support was non-existent, and I was left out of pocket after spending €320 and then having to buy a replacement pair of goggles mid-trip.Given the high cost of the product and the reputation of the brand, this was a huge disappointment. Buyers in the UK or EU should be aware that if something goes wrong, you may have no real support.
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Originating from Sun Valley, Idaho, Smith was founded in 1965 with the invention of the first snow goggle featuring a sealed thermal lens and breathable vent foam. With 58 years of innovation and design experience, Smith is widely known today as an industry leader that pioneers advanced eyewear and helmets that incorporate dynamic technologies, optimized performance and clean styling to fuel fun beyond walls. Smith seeks to power thrilling experiences in snow, surf, bike, fish and peak performance outdoor adventures with a comprehensive collection that exudes modern style and vibrant personality. To Smith, the experience is everything.See more
