Terrible customer service and poor product quality. I contacted Smith customer service well over a month ago via the contact form on their website. I received an acknowledgement but no reply and am still waiting despite sending a follow up email 2 weeks ago. I bought a rather expensive set of Smith I/O goggles several years ago. They have always been well looked after, always dried after use, in fact rarely used for the past few years. I bought these goggles after careful research, believing the quality would be exceptional as one of most expensive goggles on the market. However the foam has simply crumbled, whereas the glass and plastic are still in excellent condition. I recognise they are a few years old, but we have several sets of older other brand goggles in the family, where this has not happened. This is very disappointing. Irrespective of whatever the official warranty policy is, I would have expected a reply and offer of replacement; the item has clearly failed reasonable fit for purpose and durability expectations.
Claim your business profile now and gain access to all features and respond to customer reviews.
Originating from Sun Valley, Idaho, Smith was founded in 1965 with the invention of the first snow goggle featuring a sealed thermal lens and breathable vent foam. With 58 years of innovation and design experience, Smith is widely known today as an industry leader that pioneers advanced eyewear and helmets that incorporate dynamic technologies, optimized performance and clean styling to fuel fun beyond walls. Smith seeks to power thrilling experiences in snow, surf, bike, fish and peak performance outdoor adventures with a comprehensive collection that exudes modern style and vibrant personality. To Smith, the experience is everything.See more
