Bought a pair of Smith sunglasses - Lowdown w/Cromapop lens' approximately 8/9 years ago. Really liked them, the fit, the style, the lens quality, all of it.About a year ago I noticed that the lens seemed to be delaminating in spots, so I contacted customer service regarding their lifetime warranty. Smith got back to me very quickly and confirmed that it was indeed a manufactures defect and the sunglasses would be covered under their lifetime warranty! No need for a receipt - just photographic proof of the their brand, Cromapop lens mark and model number, plus photos of the damage was all that was needed!They gave me full credit (what the Lowdown model sells for on their website) towards the purchase of any sunglass model of my choosing and I didn't have to pay for shipping!Ultimately, I went with a different model as the Lowdown models sizing has changed since my original purchase. But I'm thrilled with my new ones as much as the previous ones!Great customer service through the entire process, made it easy and simple to warranty and a great company that stands behind their name - even without the original receipt!
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Originating from Sun Valley, Idaho, Smith was founded in 1965 with the invention of the first snow goggle featuring a sealed thermal lens and breathable vent foam. With 58 years of innovation and design experience, Smith is widely known today as an industry leader that pioneers advanced eyewear and helmets that incorporate dynamic technologies, optimized performance and clean styling to fuel fun beyond walls. Smith seeks to power thrilling experiences in snow, surf, bike, fish and peak performance outdoor adventures with a comprehensive collection that exudes modern style and vibrant personality. To Smith, the experience is everything.See more
