Absolutely atrocious customer service. 2 months to get a response that didn’t address the request at all. I was trying to buy a new strap for a faulty product that I couldn’t get covered under warranty because I don’t have the original purchase receipt. I didn’t debate the warranty. I said I’ll buy a new strap. The response “this is not under warranty”… two months later. Then I replied again only to have the second person say “this isn’t under warranty but here’s a discount code”. Still not even an acknowledgement of the question I asked in the first place. I’ve purchased multiple goggles from Smith but never fu*king again.
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Originating from Sun Valley, Idaho, Smith was founded in 1965 with the invention of the first snow goggle featuring a sealed thermal lens and breathable vent foam. With 58 years of innovation and design experience, Smith is widely known today as an industry leader that pioneers advanced eyewear and helmets that incorporate dynamic technologies, optimized performance and clean styling to fuel fun beyond walls. Smith seeks to power thrilling experiences in snow, surf, bike, fish and peak performance outdoor adventures with a comprehensive collection that exudes modern style and vibrant personality. To Smith, the experience is everything.See more
